Ticket orders made after Monday 25th October 2021 will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faqs/ for further information regarding collection of tickets.
How do I contact customer service?
Please read through the FAQs, we have provided answers for all the regular enquiries we receive. If you need to contact us please do so via email to firstname.lastname@example.org by
We aim to respond to all emails within 7 working days, not including bank holidays (this is subject to change).
Please note that we do
not offer any kind of telephone support, all enquiries must go via the email address.
We accept the following methods of Payment in £(GBP).
Payments Accepted Worldpay Payments Processing.
THE POLAR EXPRESS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s21)
This event is run by The Mid Norfolk Railway (Trading) Ltd. Company number: 10731804. Registered office: The Railway Station, Station Road, Dereham, Norfolk, NR19 1DF. Trading as the Mid-Norfolk Railway.
All profits from the event are used to further the aims of The Mid-Norfolk Railway Preservation Trust a company limited by guarantee and a registered charity, registered in England. Company number: 3037014. Charity number: 1046931. VAT registration number: 665 793 581. Registered office: The Railway Station, Station Road, Dereham, Norfolk, NR19 1DF.
Individuals & Families
All tickets are available to purchase online.
If you wish to book more than 60 tickets please find out more information below.
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Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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