PLEASE NOTE - Additional tickets CANNOT be added to existing bookings as seats have now been allocated, any additional seats purchased are likely to be in a different carriage from the seats originally booked. Premium and Standard seats are in different carriages and therefore CANNOT sit together. Tickets booked after 2 October will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faq/how-do-i-get-my-tickets/
Please read through the FAQs, we have provided answers for all the regular enquiries we receive. If you need to contact us please do so via email to polarexpress@mnr.org.uk by clicking here.
We aim to respond to all emails within 7 working days, not including bank holidays (this is subject to change).
Please note that we do not offer any kind of telephone support, all enquiries must go via the email address.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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