My tickets haven’t arrived or I’ve made a booking after 2nd October 2023, how do I get my tickets?

Your Golden Tickets will be given to you at check-in. The following information is sent by post to customers who booked before 2nd October 2023:

You should arrive at Dereham Railway Station (postcode NR19 1DF) at the time you’ve booked and make your way to the Entry Marquee to the left of the main station building.

Standard Ticket holders: We are pleased to offer you the opportunity to drop off at Dereham Station (Satnav: NR19 1DF) but please note that parking at Dereham Station is not available. There are no charges for using public car parks in Dereham although some operate a maximum stay time limit. A map of these is here. Please note that there are time restrictions on some of the car parks therefore please ensure that you take these into account and plan your visit accordingly.

Premium Ticket holders: We are pleased to offer you free parking in the car park at Dereham Station (Satnav: NR19 1DF). Please have your email booking confirmation showing you are a Premium ticket holder to hand at the carpark entrance to show to our car park attendants.  On leaving the car park after your ride, please note that it is No Right Turn – please turn left, and at the mini-roundabout, turn left again and follow the signs for Norwich and King’s Lynn or turn right and go through the town centre for destinations to the north of Dereham.

For your information, all the cookies we provide on the train are suitable for vegetarians and are nut-free, please be aware they are produced in a bakery which also handles nuts. We use Cadbury’s Hot Chocolate, a few alternatives for those with allergies will be available on board. If you are unsure, you are welcome to bring your own substitutes.

Please have your booking confirmation email available to check-in (either printed or on a mobile device).