PLEASE NOTE - Additional tickets CANNOT be added to existing bookings as seats have now been allocated, any additional seats purchased are likely to be in a different carriage from the seats originally booked. Premium and Standard seats are in different carriages and therefore CANNOT sit together. Tickets booked after 2 October will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faq/how-do-i-get-my-tickets/
Please arrive at the time shown on your booking – this provides us with sufficient time to ensure everyone is checked in with plenty of time for the story to then begin approximately 20 minutes before the train departs.
You’ll be waving us goodbye (until your next visit) about 2 hours after you arrive.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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