PLEASE NOTE - Additional tickets CANNOT be added to existing bookings as seats have now been allocated, any additional seats purchased are likely to be in a different carriage from the seats originally booked. Premium and Standard seats are in different carriages and therefore CANNOT sit together. Tickets booked after 2 October will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faq/how-do-i-get-my-tickets/
While we are not running any specific Autism Friendly services, guests with additional needs are welcome on all of our trains across the event. We do understand that some guests may find parts of their experience challenging so we have produced the following to help you decide whether or not the event is suitable for your party.
There are over 450 people on each of our trains which means that our marquee and platform areas are busy and noisy. Once on the train you are unable to disembark until the end of your journey. The carriages are filled with music, dancing and singing therefore are very loud, exciting spaces.
Our staff and volunteers are on hand to help in any way they can should you require any assistance.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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