PLEASE NOTE - Additional tickets CANNOT be added to existing bookings as seats have now been allocated, any additional seats purchased are likely to be in a different carriage from the seats originally booked. Premium and Standard seats are in different carriages and therefore CANNOT sit together. Tickets booked after 2 October will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faq/how-do-i-get-my-tickets/
Customers are able to purchase Ticket Protection as part of their booking. Ticket Protection is supplied by a third party company – Secure My Booking – and can only be purchased at the point of booking, it cannot be added retrospectively. The terms and conditions of the third party provider are final.
The cost of Ticket Protection is £3.50 per ticket and is NON-REFUNDABLE in all circumstances. Full details of coverage, including what is covered and what is not covered, can be found via the following link:
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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