How can I buy tickets?
All tickets are sold on this website. You cannot order tickets via phone or in person. We accept all major credit and debit cards as payment and we use WorldPay as our payment processor.
How much do the tickets cost?
Prices for 2021 – different prices apply on different days, the experience is the same but the prices are different.
Peak Days (22nd and 23rd December)
- Standard Seating: £35.00
- Premium Seating: £49.00
Select Days (17th, 18th, 19th, 20th and 21st December):
- Standard Seating: £32.00
- Premium Seating: £46.00
Classic Days (1st, 2nd, 3rd, 4th, 5th, 8th, 9th, 10th, 11th and 12th December):
- Standard Seating: £29.00
- Premium Seating: £43.00
Saver Days (13th, 14th, 19th, 20th, 21st, 25th, 26th, 27th and 28th November):
- Standard Seating: £26.00
- Premium Seating: £39.50
To find out more about our Standard and Premium tickets please see here.
Are there discounts available?
Due to the popularity of the event, there are no discounts available.
What is the classification for tickets?
Adults are 16 and over on the day of the event.
Children are 2 years old to 15 years old on the day of the event.
Children under 2 years can travel for free but must be held on an adult’s lap at all times when on the train, no seat will be allocated for under 2’s. Proof of age may be asked for on the day.
Are tickets sent to me in the post?
Yes, we aim to post tickets no later than 2 weeks before the event. Please note that orders containing more than 20 seats will not receive golden tickets via the post, they will instead receive an email copy of the final confirmation letter and must collect their souvenir Golden Tickets at the check-in desk on the night of travel.
I have lost my tickets.
If you have lost your tickets these will not be resent. Therefore, on the day of the event, you must print or show electronically your order confirmation on arrival. If you can’t find the order confirmation in your inbox, please check your spam folder, if you still don’t have it, please contact us.
Can I purchase a Mug/Bell separately to my order?
Sorry, we cannot sell the Mugs, Bags or Bells separately. Bells are provided to all passengers. Mugs are provided to all Premium passengers. Subject to availability, a different design of mug may be available in the Gift Shop at the venue exit.
Are tickets transferable?
Tickets are printed with the original booker’s name and address on them. If the same number of adults/children/adults with baby under 2 on lap attend as printed on the ticket, this is acceptable. Please be careful if you are considering buying your tickets from anywhere except this website. If we have any concerns whether the ticket is genuine, we may ask for proof of address to match that printed on the ticket and our records.
In previous years we allowed separate orders to be linked and allocated seats near each other. Due to the popularity of this event seats have to be allocated at booking so we are unable to guarantee that separate orders can be seated together. If you wish to sit in a big group together, please make one booking for everyone in your party. Please confirm your arrangements with all members of your party before making a booking.
Unfortunately, we are unable to allow dogs on board The Polar Express™ Train Ride unless they are a service dog.