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Ticket orders made after Monday 25th October 2021 will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faqs/ for further information regarding collection of tickets.

What if we are unable to run trains because of government restrictions?

In the unfortunate event the train is unable to operate because of Health Protection Regulations due to a pandemic (e.g. Covid-19) you will be notified as soon as possible and give a complete refund (minus the booking fee) or, if available, the opportunity to reschedule.

Refunds may take up to 90 days to process if your train is cancelled because of Health Protection Regulations in force preventing the experience taking place. Booking fees will not be refunded.

If Health Protection Regulations are not in place and the train still operates, no refunds will be made for customers taking the personal choice to not attend the event. We would strongly recommend that guests consider making their own insurance arrangements to cover such eventualities.

 

Individuals & Families
All tickets are available to purchase online.
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Groups
If you wish to book more than 60 tickets please find out more information below.
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