What if we are unable to run trains because of government restrictions?

In the unfortunate event the train is unable to operate because of Health Protection Regulations due to a pandemic (e.g. Covid-19) you will be notified as soon as possible and given a complete refund (minus the booking fee) or, if available, the opportunity to reschedule.

Refunds may take up to 90 days to process if your train is cancelled because of Health Protection Regulations in force preventing the experience taking place. Booking fees will not be refunded.

If Health Protection Regulations are not in place and the train still operates, no refunds will be made for customers choosing to not attend the event. We would strongly recommend that guests consider making their own insurance arrangements to cover such eventualities.