PLEASE NOTE - Additional tickets CANNOT be added to existing bookings as seats have now been allocated, any additional seats purchased are likely to be in a different carriage from the seats originally booked. Premium and Standard seats are in different carriages and therefore CANNOT sit together. Tickets booked after 2 October will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faq/how-do-i-get-my-tickets/
What if we are unable to run trains because of government restrictions?
In the unfortunate event the train is unable to operate because of Health Protection Regulations due to a pandemic (e.g. Covid-19) you will be notified as soon as possible and given a complete refund (minus the booking fee) or, if available, the opportunity to reschedule.
Refunds may take up to 90 days to process if your train is cancelled because of Health Protection Regulations in force preventing the experience taking place. Booking fees will not be refunded.
If Health Protection Regulations are not in place and the train still operates, no refunds will be made for customers choosing to not attend the event. We would strongly recommend that guests consider making their own insurance arrangements to cover such eventualities.
Please contact us via email for support, we are always happy to help! We’re sorry but we’re unable to provide telephone support, please use one of the methods above.
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