When will my tickets arrive?

Tickets will be posted out from October onwards and you should receive these at least two weeks before your trip. Please note, all orders received after 11:59pm Sunday 1st October 2023 will be available for collection on arrival only, these will not be posted to you.

If your tickets haven’t arrived in time or there hasn’t been enough time for us to send them out, don’t worry. Your golden tickets will be available to collect upon arrival.

Please double check the date and time of your booking on your confirmation email, we don’t want you to miss your train! You should aim to arrive at the station at the time you’ve booked for.

The story starts a little while before you move onto the station platform and board the train, please arrive at the time shown on your booking confirmation email.