The Polar Express at Mid Norfolk Railway

Mid Norfolk Railway Logo Menu

FAQs

  • Is the train pulled by a steam engine?

    Although we operate steam trains on the line between Dereham and Wymondham in the summer, the carriages used for this event have electric lighting, sound system and heating to ensure maximum comfort on cold winter evenings, therefore the train will be hauled by one of our fleet of classic heritage diesel-electric locomotives. The locomotives were built in the 1950’s and 60’s and saved from the scrap yards by dedicated enthusiasts.

  • Are there baby changing facilities?

    Yes, these are currently located in the Disabled Toilet at Dereham station. We may have improved the facility by December. If in doubt, please ask a member of staff on the day.

  • How long does the experience last?

    We advise arriving 30-45 minutes before your booked train departure time as the experience begins before you step onto the station platform, from here you will be shown to your seats on the train.

    You’ll be waving us goodbye (until your next visit) about 1 hour 20 minutes after your booked train departure time.

  • Cookie and Hot Chocolate Allergy Information

    Our delicious Hot Chocolate contains Milk.

    Our Cookies contain a number of potential allergens including Gluten, Milk, Soya and Eggs, they don’t contain nuts but nuts are used in other products made in the same bakery. Full details will be supplied when served. We may be able to offer an alternative but due to the huge range of potential allergens, unfortunately we may not be able to accomodate all possible allergies. You can indicate allergies on your booking and we will try source an alternative to suit as many people as possible but no guarantees on suitability can be made. You are welcome to bring an alternative with you for members of your party who have allergies.

  • How to Prepare for THE POLAR EXPRESS™ Train Ride

    What should I wear for THE POLAR EXPRESS™?

    We encourage our guests, young and old to wear pyjamas just as in the book with a dressing gown for good measure also. Children love it and if you can persuade our older guests, Mums, Dads, Granny and Grandpa to also join in, the atmosphere in the train comes alive for a truly magical experience!

    For the safety of our guests we ask that they wear sturdy, closed toed shoes and not slippers, open toed shoes, flip-flops etc.

    What should I bring?

    Don’t forget your tickets and order confirmation! You will need your golden ticket to board THE POLAR EXPRESS™ so don’t forget this! These will have been posted to you, if you haven’t received yours see the tickets FAQ for details.

    This is a magical experience that you will want to cherish forever, so we recommend bringing a camera. Be sure to share your best memories with us on our Twitter and Facebook profiles too so we can share the magic!

    As you will be outside when boarding and departing THE POLAR EXPRESS™ we ask that you dress appropriately for the weather conditions.

  • How To Get Here / Parking

    When should we arrive for the event?

    We recommend you arrive at Dereham Station (where you will check-in) 45 mins prior to the time on your ticket.

    Where do I park?

    Premium Ticket Holders for THE POLAR EXPRESS™ Train Ride Event should use the postcode NR19 1DF and look for the signposts for the Mid-Norfolk Railway.

    Standard Tickets Holders should use one of the free public car parks in Dereham – Theatre Street NR19 2EN, Cowper Road NR19 2AN or Commercial Road NR19 1TR.

    Public Transport

    By Bus/Coach
    Dereham is served regularly with local buses from Norwich, Great Yarmouth, Fakenham, Kings Lynn, Wisbech & Peterborough by First and Konectbus as well as National Express coaches

    By Rail
    The nearest mainline stations are at Norwich, accessible by bus with Konectbus and King’s Lynn with First

    Where can those with disabilities park?

    There is parking available for disabled guests (Blue Badge holders only) at Dereham Station. However, this is extremely limited and we therefore ask you to contact us prior to the day of the event.

    Remember, it’s December!

    As the event takes place in December please do prepare for wintry road conditions, remember this is England, weather can vary dramatically, however this event will run no matter the weather conditions even in rain and snow. The Mid-Norfolk Railway is not liable for any road closures or delays.

  • Tickets

    How can I buy tickets?

    All tickets are sold online. You cannot order tickets via phone or in person. We accept all major credit and debit cards as payment and we use WorldPay as our payment processor.

    What is the cost for tickets?

    Standard Class: £23

    First Class: £36

    To find out more about our ticket classes please see here.

    Are there discounts available?

    Due to the popularity of the event, there will be no discounts.

    What is the classification for tickets?

    Adults are 16 and over on the day of the event.

    Children are 2 years old to 15 years old on the day of the event.

    Children under 2 years can travel for free but must be held on an adult’s lap at all times when on the train, no seat will be allocated for under 2’s. Proof of age may be asked for on the day.

    Are tickets sent to me in the post?

    Yes, we aim to post tickets no later than 2 weeks before the event. However, we will not post tickets if you have purchased them within a week of the event. In that situation, you must print your order confirmation / e-ticket and present this on arrival.

     I have lost my tickets.

    If you have lost your tickets these will not be resent. Therefore, on the day of the event, you must print and show your order confirmation.

    Can I purchase a Mug/Bell separately to my order?

    Sorry we cannot sell the Mugs, Bags or Bells separately. Bells are provided to children only and mugs to all Premium passengers.

    Are tickets transferable?

    Tickets are printed with the original booker’s name and address on them. If the same number of adults/children/adults with baby under 2 on lap attend as printed on the ticket, this is acceptable. Please be careful if you are considering buying your tickets from anywhere except this website. If we have any concerns whether the ticket is genuine, we may ask for proof of address to match that printed on the ticket and our records.

  • Is this event accessible to those with disabilities?

    Is the railway suitable for guests with disabilities?

    Whilst we are a heritage railway, we aim to try and accommodate those with disabilities as best as we can. All our platforms are surfaced to be easy to walk on. Do please be aware there are some areas where the surface is slightly uneven.

    Are there disabled toilets available?

    Yes, we have toilets available for our disabled guests. Should you wish to use the facilities please ask a member of staff who will be happy to guide you to them.

    Can wheelchair users board the train whilst in their wheelchair?

    Yes, but unfortunately the space for wheelchairs on board the trains is limited due to the age of the coaches, British Rail didn’t build the doorways wide enough for wheelchairs on most coaches.

    We have one coach which is accessible. We have two wheelchair spaces available on every train, these spaces are in Standard. We are investigating how we can provide wheelchair spaces to Premium passengers in future.

    Our staff will be happy to assist you board the train via a ramp and guide you to a table with the rest of your party without you having to leave your wheelchair.

    To ensure we can allocate the wheelchair accessible spaces on the trains correctly and allocate the surrounding seats to the same party, please contact us before making a booking.

    Is there any parking for guests with disabilities?

    There is parking available for Blue Badge holders at Dereham Station. However, this is limited and we therefore ask you to contact us prior to the day of the event.

  • Email Confirmation

    I have not had an email confirmation?

    Sadly our emails are blocked and seen as spam by some email providers. Please email us by clicking here.