Ticket orders made after Monday 25th October 2021 will be available for collection on arrival only. See https://midnorfolkthepolarexpressride.com/faqs/ for further information regarding collection of tickets.
Our standard class carriages have seating arranged in 4s around a table. If you do not book your tickets in multiples of 4, due to high demand for seats it is possible you will not be seated together with your family around a table. We aim to sit you as close together as we possibly can however we recommend purchasing tickets in even quantities to avoid any disappointment. Parties of over 4 will be seated as near to each other as possible, priority given to earliest booking.
Standard and Premium seats are in separate carriages on the train, if both ticket types are booked on one order, they will be located in different carriages. Standard and Premium tickets CANNOT be seated together.