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Refunds

Your rights to Refunds & Cancellations

Unfortunately, due to the popularity of THE POLAR EXPRESS™ Train Ride event, we are unable to offer any cancellations, refunds, or reschedules, therefore please be sure you can attend on the dates/times selected when you book. The train can depart in rain and snow. In the unfortunate event the train is unable to operate, you will be notified as soon as possible and given a complete refund or the opportunity to reschedule.

As the event takes place in December please plan appropriately for the road conditions, remember this is England and the weather can vary dramatically, however this event is not affected by the weather and will run no matter the weather conditions even in rain and snow. Mid-Norfolk Railway is not liable for any road closures or delays.

You are only liable for a refund should We fail to run the event. There will be NO refunds for guests arriving late due to but not limited to, poor weather, vehicle breakdowns, public transport, acts of god and anything covered in the Events Outside Our Control.